* We have moved the Fairfield office to our Vacaville location *
Onsite Service – 1 hour Minimum
Payment for onsite service is due at time of service unless prior arrangements have been made.
Onsite Standard:$140.00 first hour, $ 70.00 per additional half hour Next available appointment.
Onsite Expedited: $210.00 first hour, $105.00 per additional half hour Same business Day.
In Shop Labor – 1 hour Minimum
Payment for first hour /diagnostics/repairs due at check-in and is non-refundable (if worked on).
In-shop Standard: $ 95.00 first hour,$47.50 per additional half hour. First come first server basis**
In-shop Expedited:$160.00 first hour, $80.00 per additional half hour. Next available bench **
Printers: Service payment for printers due at check-in. Any balance due at pickup
Standard: Printers or MFP$65.00 Expedited: Printers or MFP$95.00
Turnaround time for all service plans depend on the level of work being performed and many tasks may take several days to complete - such as stand-alone tests, data recovery, backups, hardware procurement or any other unique circumstances.
We work as quickly as possible but cannot guarantee time to completion because of the uniqueness of each given situation. Our technicians are highly trained and have extensive experience. We continue to strive in providing the best service and support to all our customers.
*Fees are for labor only. Parts are not included in the above rates. Any parts needed will be quoted beforehand and will require approval. Any requests for after hours or weekend service will be prearranged and quoted separately, as well as special services or projects that vary in cost time.
**Non-refundable fee at check-in with balance due at time of pickup.